Product Release 2.39.0 is now available!

Product Update: New Tools for Better Residential Operations

We are excited to introduce our latest Hococo product release. This update focuses on improving everyday workflows for both residents and operational teams - from the very first better first impression for new residents to improved planning tools for staff users.

Many of the features in this release help remove friction from daily operations and make it easier for teams to run residential buildings efficiently.

Below is an overview of what is new.

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Personalized onboarding messages for new residents

First impressions matter, especially when welcoming new residents to a building community.

With this release, property teams can now create personalized onboarding messages that appear the first time a resident opens the Hococo (or white labeled) app.

Administrators can easily configure the message inside Admin Hub under Projects → Welcome settings. From there you can:

• Write a custom welcome message for your building or project
• Add an image to create a more friendly introduction
• Preview the message before going live
  

This allows operators to introduce residents to the community, share practical information, or highlight important services right from the start.

Why we built this

Moving into a new home often comes with a lot of information at once. By surfacing a clear welcome message inside the resident app, owners and operators can create a smoother start and ensure residents know where to find help, services, and community activities.

For many customers, this feature will also help standardize onboarding across buildings and ensure every new resident receives the same warm welcome and avoid welcome messages getting lost somewhere in the middle of an active newsfeed.

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Staff Calendar - planning in one place

We are also introducing the Staff Calendar, a new tool designed to help operational teams coordinate their work more easily.

Staff can now create shared calendar entries directly from Admin Hub or the Staff App, allowing teams to plan and track important activities across their properties.

With the Staff Calendar you can:

• Get an overview of all ressources
• Create shared events for your team, facility or building
• Add reminders and deadlines
• Track tasks directly within the calendar
• View facility bookings in the same calendar interface
• Filter bookings by specific facilities
• Syncronize important events to your own external calendar - now you will never miss an appointment!
  

Why we built this

Property teams often manage a wide range of operational tasks across multiple tools, personal calendars, and buildings. The Staff Calendar brings key planning activities into the Hococo platform so teams can keep an overview of tasks, events, and facility bookings in one place.

The goal is not to replace every calendar tool, but to make operational planning inside Hococo much clearer and easier to manage. Going forward more features and improvements will be added to this calendar, so it serves as a foundational part of the platform so please do provide any feedback you might have with our Support team.

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Time tracking for operational tasks

We have added time tracking directly to tasks in the Staff App.

Staff members can now log time spent on individual tasks while completing their daily work. This makes it easier for operational teams to:

• Track time spent on maintenance and service tasks
• Improve reporting and internal documentation
• Understand where operational resources are being used

Why we built this

Many property teams want better visibility into operational workloads but tracking time separately from task management often leads to incomplete data.

By integrating time tracking directly into the task workflow, teams can capture this information naturally as part of their existing process.

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Improved service ticket reporting for residents

Residents submitting service tickets can now specify whether their issue relates to:

• Their own unit, or
• A common area or facility

Why this matters

This small improvement helps operational teams quickly understand where an issue is located and route tickets more efficiently to the right team or vendor.

For residents, it also makes reporting building-related issues clearer and more intuitive.

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Additional improvements across the platform

This release also includes several smaller improvements that enhance day-to-day workflows.

Admin Hub

• Vendors can now be assigned categories, making vendor management easier as portfolios grow.
• Optional removal of messages functionality for specific corporations that have custom menu items.
• Email

Performance and usability updates

• Staff email links to tasks now take users directly to the correct task.
• Resident search has been optimized for faster and more accurate results.
• Document formatting in the unit view has been improved with a cleaner scrollable layout.

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Continuously improving everyday operations through tenant experience

At Hococo, we focus on improving the operational layer of residential real estate. That means shipping features that support the daily workflows of property managers, on-site staff, and residents.

While not every update is a major headline feature, incremental improvements like these help make the platform more useful and more efficient for the teams using it every day.

We will continue to build tools that simplify operations, strengthen resident experiences, and support the future of operational real estate.

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Stay tuned!