Hococo - home of community communication
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VIVA by TY is an all-in-one service and experience platform designed to connect residents with their landlord. Our mission is to create meaningful resident experiences by fostering community, offering seamless access to services, and making building amenities easily available.
As part of operating our application, we collect and process personal data to deliver and improve the services connected to the building associated with your profile. We understand that privacy is important, and we are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, and protect the personal data you provide when using the app.
Please note that in most cases, the app developer (Hococo) acts solely as a data processor, meaning they process your information strictly on behalf of and under the instructions of us, your landlord. However, in limited cases, Hococo may act as an independent data controller.
The processing and storage of your personal information is governed by the terms outlined in this Privacy Policy.
What personal data is stored and used?
Hococo consists of an administration platform (including an admin app) for the landlord and his/her stakeholders in relation to the operation of a property and a resident application.
Some information is needed for the products and services to work. Other information is optional, but without it, the quality of your experience may be affected.
In most cases the Landlord does not need consent to store your data as the Landlord has a legitimate interest. In some cases you will need to give your consent to store some certain data, which we may request through product experiences, in order to enable certain features or device-based settings or when creating your account/profile.
As a resident you will have the opportunity to actively participate in the community and benefit from the services within the building in which you live while always having direct access to your landlord through your app.
In order to provide the best possible tools for the landlord and the best experience for the residents we collect the following data:
Your basic data, the Optional data and the Social content as just described above is necessary for the purpose of the legitimate interest of your Landlord to provide better services in the building to which you live and for you as a resident, to create a closer connection between you and your landlord and your neighbor and to provide you with unique experiences.
Processing your history of purchased Services is necessary for the purpose of the legitimate interest of the Landlord (or third party suppliers) for the establishment, exercise or defense of legal claims and to fulfillment of their duties with respect to fulfill tax legislation.
As a resident, your account is private, and only the landlord, their stakeholders (such as the caretaker), and members of your household can access your personal data. However, if you choose to participate in a community channel, engage in events, or interact with others, your account and the content you share will be visible to other users.
In most respects Hococo is only a data processor, and therefore acts on the instructions of your landlord, but in some few cases we will act as the data controller. Please find be the specific details below:
Hococo processes personal data for the following purposes:
The processing of personal data will be limited to what is necessary for the purpose in question.
The following persons at Hococo will be able to access the personal data:
Public authorities, as required by law, including in specific cases for the purpose of combating online fraud and other criminal activities or attempts to do so.
We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
Personal data is stored in data centers (data processors) located within the EU.
Hococo continuously deletes personal information which we are controller of when the data is not needed to fulfill the purpose for which they were originally collected. Personal data will under all circumstances be deleted 3 years after the end of the year you as a resident have deleted your account/moved out of the apartment.
We are not responsible for the practices employed by any websites or services linked to or from our platform/service/application, including the information or content contained within them. Please remember that when you use a link that goes from our platform/service/application to another website or service. This Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies.
Hococo secures personal information through both technical and organizational security measures to protect information against unauthorized access, tampering, destruction, deletion or loss of information.
You have the following rights regarding the personal data registered by hococo:
In case you granted your consent to processing your Personal data, you have a right to withdraw that consent at any time.
If you wish to exercise any of the rights set out above, please contact the respective controller (see above).
This Privacy Policy will be subject to continuous adjustments by Hococo, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Hococo or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.
Contact
We point out that in most respects Hococo is only a data processor, and therefore act on the instructions of your landlord, but in some few cases we will act as the data controller (please see previous paragraph).
In the situation where we are the data controller and you wish to exercise any of your rights set above please contact us.
Contact details of Hococo:
Hococo ApS, Kigkurren 8F, ground floor, 2300 Copenhagen, CVR no. / VAT no. 39760061 where you are encouraged to contact Hococo’s Data Protection Advisor: katrine@hococo.io.Please be aware that we might ask you to contact your Landlord if we are not the data controller.
Alternatively, you are entitled to file a claim with the data protection authority in your country.
