Hococo - home of community communication
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Hococo is an all-in-one service and experience platform that connects residents with their landlord. Our goal is to create unique resident experiences through service and communities, while making amenities easily accessible.
We collect and process personal data as a natural part of the operation of our application and also to provide better services in the building to which your profile is connected. We understand how important the privacy of personal data is for our users and therefore we have adopted the policy below. It tells you how we process the personal data we collect and use when you use our application.
We point out that in most respects Hococo is only a data processor, and therefore act on the instructions of your landlord, but in some few cases we will act as the data controller.
Please contact your landlord directly if you want a copy of their own privacy policy.
Hococo’s storing and processing of your personal information is subject to the terms of this Privacy Policy.
What personal data is stored and used?
Hococo consists of an administration platform (including an admin app) for the landlord and his/her stakeholders in relation to the operation of a property and a resident application.
Some information is needed for our products to work. Other information is optional, but without it, the quality of your experience may be affected.
In most cases the Landlord does not need consent to store your data as the Landlord has a legitimate interest. In some cases you will need to give your consent to store some certain data, which we may request through product experiences, in order to enable certain features or device-based settings or when creating your account/profile.
You will have the opportunity to use facial recognition upon login but can of course choose not to use this feature. This is not a feature provided by us but a feature built in your own phone and data is therefore stored in your phone. We do not store facial recognition data.
As a resident you will have the opportunity to actively participate in the community and benefit from the services and offers within the building in which you live while always having direct access to your landlord through your app.
In order to provide the best possible tools for the landlord and the best experience for the residents we collect the following data:
Your basic data, the Optional data and the Social content as just described above is necessary for the purpose of the legitimate interest of your Landlord to provide better services in the building to which you live and for you as a resident, to create a closer connection between you and your landlord and your neighbor and to provide you with unique experiences.
Processing your history of purchased Services is necessary for the purpose of the legitimate interest of the Landlord (or third party suppliers) for the establishment, exercise or defense of legal claims and to fulfillment of their duties with respect to fulfill tax legislation.
As a resident your account is private and no one can see your personal data except the landlord and their stakeholders e.g. caretaker and the persons in your own household.
If you as a resident choose to be a part of a community channel and engage with others your account will be public to others including the content that you choose to share.
In most respects Hococo is only a data processor, and therefore acts on the instructions of your landlord, but in some few cases we will act as the data controller. Please find be the specific details below:
Hococo processes personal data for the following purposes:
The processing of personal data will be limited to what is necessary for the purpose in question.
The following persons at Hococo will be able to access the personal data:
Public authorities, as required by law, including in specific cases for the purpose of combating online fraud and other criminal activities or attempts to do so.
We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
Personal data is stored in data centers (data processors) located within the EU.
In very limited cases when it is necessary to collaborate with data processors based in the US (i.e., for their very specific IT expertise), some personal data will be transferred from the EU/EEA to the US. Such transfers will be based on the adequacy decision granted by the European Commission (10 July 2023).
Duration of storage
Hococo continuously deletes personal information which we are controller of when the data is not needed to fulfill the purpose for which they were originally collected. Personal data will under all circumstances be deleted 3 years after the end of the year you as a resident have deleted your account/moved out of the apartment.
We are not responsible for the practices employed by any websites or services linked to or from our platform/service/application, including the information or content contained within them. Please remember that when you use a link that goes from our platform/service/application to another website or service. This Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies.
Hococo secures personal information through both technical and organizational security measures to protect information against unauthorized access, tampering, destruction, deletion or loss of information.
You have the following rights regarding the personal data registered by Hococo:
In case you granted your consent to processing your Personal data, you have a right to withdraw that consent at any time.
If you wish to exercise any of the rights set out above, please contact the respective controller (see above).
This Privacy Policy will be subject to continuous adjustments by Hococo, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Hococo or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.
Contact
We point out that in most respects Hococo is only a data processor, and therefore act on the instructions of your landlord, but in some few cases we will act as the data controller (please see previous paragraph).
In the situation where we are the data controller and you wish to exercise any of your rights set above please contact us.
Our contact details:
Hococo ApS, Njalsgade 21G, 4., 2300 Copenhagen, CVR no. / VAT no. 39760061 where you are encouraged to contact Hococo’s Data Protection Advisor: katrine@hococo.io.Please be aware that we might ask you to contact your Landlord if we are not the data controller.
Alternatively, you are entitled to file a claim with the data protection authority in your country.
