In the first part of our Guide to Happy Tenants, we focused on measuring tenant satisfaction. In this second part, we look at the ROI of rental real estate. You will get insights on:
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In the real estate sector, there has long been a general idea that the tenant is a cost that should be minimised in every possible way. Fortunately, this mindset is changing.
Increasingly, the tenant is seen as an important customer whose satisfaction leads to increased profits and better business – things that have been taken for granted in many other business sectors for years.
Keeping existing tenants happy is particularly profitable. It leads to:
…and to satisfied tenants who take good care of their homes and the common areas of the property.