Operations App for Property and Facility Management

Everything you need to run daily operations

Incoming tickets automatically triaged, categorised, and assigned

Tasks and work orders tracked from creation to completion

Vendors and contractors coordinated within the same workflow

Resident requests handled without switching tools or inboxes

Real-time visibility of what's open, in progress, and resolved

Staff app keeps on-the-ground teams connected throughout the day

Less manual work. More time on what counts.

Faster response and resolution

Reduced manual work

Better coordination across teams

Full operational control

Highlighted features

Designed around your residents. Built to save your team time.

Ticket handling

Turn every enquiry into a structured, actionable task

Nothing missed. Everything tracked.

Automatically convert tenant enquiries into tickets that are categorised, prioritised, and assigned — ensuring every request is handled efficiently from start to finish.

Automatic categorization and delegation

Clear assignment to the right team or vendor

Priority handling based on urgency and type

Full visibility from inquiry to resolution

Communication

Handle all resident communication in one place

One inbox. Every message. No gaps.

Stay updated in real time and ensure consistent, clear communication across your team — without switching between tools or losing track of conversations.

Central inbox for all resident messages

Real-time updates across devices

Direct messaging and announcementa

Consistent communication across teams

Collaboration

Keep your teams and vendors aligned

Everyone on the same page. All the time.

Coordinate internal staff and external contractors within a single workflow — no more chasing updates over email or losing track of who's responsible for what.

Assign tasks to teams or external vendors

Share updates directly on tickets

Full communication history per request

Clear ownership and accountability

Coordination

Manage services and operations in one place

Everything organised. Nothing overlooked.

Handle service requests, bookings, and operational workflows centrally. Keep track of resources, schedules, and responsibilities across your entire property portfolio.

Centralized service and request management

Booking and resource coordination

Vendor and staff overview

End-to-end workflow visibility

Mobile app

Run operations from anywhere

Built for teams on the move.

Enable your team to manage tasks, respond to requests, and stay updated directly from their phone — perfect for on-site staff and technicians who can't be desk-bound.

Manage tickets and tasks on the go

Real-time notifications and updates

Designed for on-site workflows

Faster response times across teams

AI assistant

Reduce admin load with AI and self-service

Less noise. More focus.

Let tenants find answers and access information instantly. Reduce repetitive enquiries and free up your team to focus on the work that actually requires attention.

Instant answers without creating tickets

AI-powered access to documents and information

Fewer inbound inquiries

Always-on support for tenants

Time tracking

Full transparency over time spent on every task

Full transparency. Better control.

Keep track of time spent on tickets, services, and operational tasks — across internal teams and external vendors — with full visibility to optimise workflows, improve efficiency, and ensure accurate reporting.

Track time per ticket, task, or service

Log work from internal teams and external vendors

Get full visibility into time usage and workload

Support documentation, billing, and reporting

Smart waitlist

Minimise vacancies with a smarter waitlist

Keep units filled. Keep leads moving.

Manage applicants from first interest to move-in with a smart waitlist that matches available units with the right leads — reducing manual work and keeping occupancy high.

Automatically match applicants and available units

Manage leads from start to end

Use smart segmentation based on demographics

Trigger automatic email flows and CRM sync

Services & payments

Offer services and unlock new revenue streams

From add-ons to payments — all in one place.

Create new value beyond tenancy with services, subscriptions, events, and paid access to shared facilities. Manage offerings, payments, and experiences in one connected setup.

Add single-purchase and subscription-based services

Enable payments for events and shared facilities

Manage offerings and transactions in one place

Unlock new revenue from your property services

Communication

Handle all resident communication in one place

One inbox. Every message. No gaps.

Stay updated in real time and ensure consistent, clear communication across your team — without switching between tools or losing track of conversations.

Central inbox for all resident messages

Real-time updates across devices

Direct messaging and announcementa

Consistent communication across teams

Collaboration

Keep your teams and vendors aligned

Everyone on the same page. All the time.

Coordinate internal staff and external contractors within a single workflow — no more chasing updates over email or losing track of who's responsible for what.

Assign tasks to teams or external vendors

Share updates directly on tickets

Full communication history per request

Clear ownership and accountability

Coordination

Manage services and operations in one place

Everything organised. Nothing overlooked.

Handle service requests, bookings, and operational workflows centrally. Keep track of resources, schedules, and responsibilities across your entire property portfolio.

Centralized service and request management

Booking and resource coordination

Vendor and staff overview

End-to-end workflow visibility

Mobile app

Run operations from anywhere

Built for teams on the move.

Enable your team to manage tasks, respond to requests, and stay updated directly from their phone — perfect for on-site staff and technicians who can't be desk-bound.

Manage tickets and tasks on the go

Real-time notifications and updates

Designed for on-site workflows

Faster response times across teams

AI assistant

Reduce admin load with AI and self-service

Less noise. More focus.

Let tenants find answers and access information instantly. Reduce repetitive enquiries and free up your team to focus on the work that actually requires attention.

Instant answers without creating tickets

AI-powered access to documents and information

Fewer inbound inquiries

Always-on support for tenants

Time tracking

Full transparency over time spent on every task

Full transparency. Better control.

Keep track of time spent on tickets, services, and operational tasks — across internal teams and external vendors — with full visibility to optimise workflows, improve efficiency, and ensure accurate reporting.

Track time per ticket, task, or service

Log work from internal teams and external vendors

Get full visibility into time usage and workload

Support documentation, billing, and reporting

Smart waitlist

Minimise vacancies with a smarter waitlist

Keep units filled. Keep leads moving.

Manage applicants from first interest to move-in with a smart waitlist that matches available units with the right leads — reducing manual work and keeping occupancy high.

Automatically match applicants and available units

Manage leads from start to end

Use smart segmentation based on demographics

Trigger automatic email flows and CRM sync

Services & payments

Offer services and unlock new revenue streams

From add-ons to payments — all in one place.

Create new value beyond tenancy with services, subscriptions, events, and paid access to shared facilities. Manage offerings, payments, and experiences in one connected setup.

Add single-purchase and subscription-based services

Enable payments for events and shared facilities

Manage offerings and transactions in one place

Unlock new revenue from your property services

Ticket handling

Turn every enquiry into a structured, actionable task

Nothing missed. Everything tracked.

Automatically convert tenant enquiries into tickets that are categorised, prioritised, and assigned — ensuring every request is handled efficiently from start to finish.

Automatic categorization and delegation

Clear assignment to the right team or vendor

Priority handling based on urgency and type

Full visibility from inquiry to resolution

Communication

Handle all resident communication in one place

One inbox. Every message. No gaps.

Stay updated in real time and ensure consistent, clear communication across your team — without switching between tools or losing track of conversations.

Central inbox for all resident messages

Real-time updates across devices

Direct messaging and announcementa

Consistent communication across teams

Collaboration

Keep your teams and vendors aligned

Everyone on the same page. All the time.

Coordinate internal staff and external contractors within a single workflow — no more chasing updates over email or losing track of who's responsible for what.

Assign tasks to teams or external vendors

Share updates directly on tickets

Full communication history per request

Clear ownership and accountability

Coordination

Manage services and operations in one place

Everything organised. Nothing overlooked.

Handle service requests, bookings, and operational workflows centrally. Keep track of resources, schedules, and responsibilities across your entire property portfolio.

Centralized service and request management

Booking and resource coordination

Vendor and staff overview

End-to-end workflow visibility

Mobile app

Run operations from anywhere

Built for teams on the move.

Enable your team to manage tasks, respond to requests, and stay updated directly from their phone — perfect for on-site staff and technicians who can't be desk-bound.

Manage tickets and tasks on the go

Real-time notifications and updates

Designed for on-site workflows

Faster response times across teams

AI assistant

Reduce admin load with AI and self-service

Less noise. More focus.

Let tenants find answers and access information instantly. Reduce repetitive enquiries and free up your team to focus on the work that actually requires attention.

Instant answers without creating tickets

AI-powered access to documents and information

Fewer inbound inquiries

Always-on support for tenants

Time tracking

Full transparency over time spent on every task

Full transparency. Better control.

Keep track of time spent on tickets, services, and operational tasks — across internal teams and external vendors — with full visibility to optimise workflows, improve efficiency, and ensure accurate reporting.

Track time per ticket, task, or service

Log work from internal teams and external vendors

Get full visibility into time usage and workload

Support documentation, billing, and reporting

Smart waitlist

Minimise vacancies with a smarter waitlist

Keep units filled. Keep leads moving.

Manage applicants from first interest to move-in with a smart waitlist that matches available units with the right leads — reducing manual work and keeping occupancy high.

Automatically match applicants and available units

Manage leads from start to end

Use smart segmentation based on demographics

Trigger automatic email flows and CRM sync

Services & payments

Offer services and unlock new revenue streams

From add-ons to payments — all in one place.

Create new value beyond tenancy with services, subscriptions, events, and paid access to shared facilities. Manage offerings, payments, and experiences in one connected setup.

Add single-purchase and subscription-based services

Enable payments for events and shared facilities

Manage offerings and transactions in one place

Unlock new revenue from your property services

Explore All Features

Works with your existing systems

No need to replace your property management system. Our platform integrates seamlessly and adds the operational layer you’re missing,

Integrates with your PMS and ERP

Easy onboarding and setup

No disruption to existing workflows

Trusted by modern property owners

Explore Customer Stories

I’ve tried other apps in my previous work but Hococo was further ahead. It was more intuitive and the entire structure around inquiries and tasks simply worked. During large move-ins, we’ve probably saved a full week of work. I no longer have to distribute everything manually - it’s programmed from the start.

Daisy Vallentin

Velliv

We are particularly excited to have Hococo assist us in onboarding new tenants; managing the daily flow of messages; and handling important files and data securely - and the app is fun and easy to use. I am looking forward to continuing this development with Hococo.

Anna Rose Rylander

Urban Rigger

I’ve tried other apps in my previous work but Hococo was further ahead. It was more intuitive and the entire structure around inquiries and tasks simply worked. During large move-ins, we’ve probably saved a full week of work. I no longer have to distribute everything manually - it’s programmed from the start.

Daisy Vallentin

Velliv

We are particularly excited to have Hococo assist us in onboarding new tenants; managing the daily flow of messages; and handling important files and data securely - and the app is fun and easy to use. I am looking forward to continuing this development with Hococo.

Anna Rose Rylander

Urban Rigger

I’ve tried other apps in my previous work but Hococo was further ahead. It was more intuitive and the entire structure around inquiries and tasks simply worked. During large move-ins, we’ve probably saved a full week of work. I no longer have to distribute everything manually - it’s programmed from the start.

Daisy Vallentin

Velliv

We are particularly excited to have Hococo assist us in onboarding new tenants; managing the daily flow of messages; and handling important files and data securely - and the app is fun and easy to use. I am looking forward to continuing this development with Hococo.

Anna Rose Rylander

Urban Rigger