Hococo has made our property self-driving

When Naboliv, with 110 residential units, needed to be managed efficiently day-to-day, the goal was clear: less administration, more overview. With Hococo as a shared platform for communication, operations, and resident services, they increased engagement among residents.

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From fragmented communication to one shared platform

For previous projects, communication mainly took place via email and notices in stairwells. This led to a lack of overview, many repetitions, and a large manual workload –especially during mass move-ins.

After trying other solutions previously, it became clear that Hococo stood out significantly in terms of user-friendliness, structure, and the ability to consolidate task resolution directly within enquiries. “I’ve tried other apps in previous jobs. Hococo is further ahead. It was more intuitive, and the whole structure around enquiries and tasks just worked.”

Today, Hococo is the primary communication channel between the property and residents. Rental agreements, messages, and operational information are all gathered in one place.

“For many, the app is theonly communication channel. It works for all age groups – from young people moving out of home to older residents.”

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Noticeable effect on daily operations

Hococo has created a new kind of calm in operations. Enquiries land in the right place from the start, and the caretaker, administration, and landlord all save time every single day.

Where enquiries previously came in together and had to be sorted and forwarded manually, they are now automatically categorised and directed to the right person. Questions about keys go directly to the caretaker, questions about rent land with the administration, and operational tasks are handled where they belong – without intermediaries.

“During mass move-ins,we’ve probably saved a whole week of work. Because the information is in the resident app, I get far fewer enquiries – and the ones I do get are more targeted. At the same time, I can very quickly send messages to all residents, for example if we need to shut off the water.”

This means fewer interruptions, less coordination, and far less risk of things falling through the cracks. At the same time, it provides full transparency in the organisation, as dialogue and status are visible to the relevant parties.

“The caretaker, the administration, and we as landlord all save time. The administration actually saves even more than I do.”

The impact is felt especially in everyday situations, where many small enquiries previously took 10–15 minutes each to handle. With Hococo, the work is either eliminated entirely or resolved faster and more precisely – freeing up time for what actually creates value.

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Measurable results with Home Assistant

Home Assistant gives residents the ability to find answers to the most common questions themselves before contacting the administration.

In January alone, 157 residents found answers via Home Assistant. Since a typical enquiry takes 10–15 minutes to handle, this equates to a direct time saving of between 26 and 39 working hours in just one month.

“People use the assistant before they call or write. That means fewer enquiries – and better quality inthe ones we actually receive.”

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Internal resident communication that relieves operations

Channels function as internal community space where residents can communicate directly with each other. Practical knowledge, events, helpful answers, and information are shared here – without the administration needing to be involved.

“Residents help each other. I’ve never experienced that before as a landlord. They take ownership – it’s our app.”

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A strategic platform, not just an operational tool

In the longer term, Hococo has become a strategic platform that provides insight across properties.

“Hococo is our gateway totenants. We get a completely different overview of patterns, enquiries, and engagement.”

That is why the decision is clear when new properties come along:

“We will definitely choose Hococo again if/when we get new residential properties.”