Hococo has made our property self-driving

When Da Naboliv, with its 110 residential units, needed to be managed efficiently on a daily basis, the goal was clear: less administration, more overview. By using Hococo as a common platform for communication, operations, and resident services, they have created peace of mind in their operations, reduced the number of resident inquiries, and are today experiencing strong engagement among residents.

From fragmented communication to one common platform

For previous projects, communication took place primarily via email and notices in hallways. This resulted in a lack of overview, many repetitions, and a significant amount of manual work—especially during mass move-ins.After testing other solutions previously, it became clear that Hococo stood out significantly in terms of user-friendliness, structure, and the ability to handle tasks directly within the inquiries. Today, Hococo is the primary communication channel between the property and the residents. Leases, messages, and operational information are all gathered in one place.“In previous jobs, I have tried other apps before. Hococo is further ahead. It was more intuitive, and the entire structure around inquiries and tasks just worked.”

Noticeable effect on daily operations

Hococo has created a new kind of calm in daily operations. Inquiries land in the right place from the start, and the caretaker, administration, and landlord all save time every single day. Where inquiries previously had to be sorted manually, they are now automatically categorized and directed to the right person.Questions about keys go directly to the caretaker, while operational tasks are handled without intermediaries. This means fewer interruptions, less coordination, and a much lower risk of something falling through the cracks.“During mass move-ins, we have probably saved a whole week's worth of work. Because the information is available in the resident app, I receive far fewer inquiries—and the ones I do get are more targeted.”

Measurable results with Home Assistant

Home Assistant allows residents to find answers to the most common questions themselves before contacting administration. In January alone, 157 residents found answers via Home Assistant.Since a typical inquiry takes 10–15 minutes to handle, this corresponds to a direct time saving of between 26.2 and 39.2 working hours in just one month.“People use the assistant before they call or write. This means fewer inquiries—and better quality in the ones we actually receive.”

Internal resident communication that relieves operations

Channels function as internal community spaces where residents can communicate directly with each other. Here, practical knowledge, events, helpful answers, and information are shared—without the administration needing to be involved.“The residents help each other. I have never experienced that before as a landlord. They take ownership—it’s our app.”

A strategic platform, not just an operational tool

In the long run, Hococo has become a strategic platform that provides insights across properties. It offers a completely different overview of patterns, inquiries, and engagement. Therefore, the decision is clear when new properties are added: We would definitely choose Hococo again.